Refund Policy
Version 1 · last updated 24 October 2026
When you get your money back, how long it takes, and who handles refunds for what you buy from venues and businesses.
In short
Payments taken twice or by mistake, a plan upgrade you have not used, unused SMS credits, a print that arrives damaged or wrong.
SMS already accepted by the network, custom prints already produced, or money you paid directly to a venue, provider or host.
Plan upgrades (more invitations)
Plan upgrades are one-time payments. Ask within 7 days of paying. If you have not created more invitations than the free allowance since upgrading, you get a full refund. If you have, no refund is due because the extra capacity was used.
SMS credits
- Credits for messages that fail are returned to your balance automatically.
- Unused credits can be refunded within 30 days of purchase, less any fee charged by the payment company.
- Messages the network has accepted cannot be refunded, even if the person does not read them.
- Cancelled scheduled sends return every reserved credit.
Printed cards and print orders
- If your print is damaged, misprinted by us, or not what you approved, tell us within 7 days of delivery with a photo. We reprint or refund.
- Once custom printing has started, changes of mind are not refunded.
Advertisement and business fees
Charges for advertisement usage are shown in your billing statement. Query a charge within 14 days of the statement; confirmed errors are credited to the next statement or refunded.
Bookings, purchases and contributions
When you pay a venue, hotel, restaurant, car rental, provider or an event host directly, that business or host sets the refund rules and holds the money, not us. We keep the receipt and statement, and we will help you reach them and, where a business is clearly at fault, ask them to put things right. Contributions to an event (michango) are a matter between the contributor and the host.
How to ask for a refund
- Write to us or message us on WhatsApp with your account email, the receipt or payment reference and what went wrong.
- We reply within 5 working days.
- Approved refunds go back by the way you paid (mobile money, card or bank) within 10 working days of approval. Payment companies may charge a fee that we cannot recover.
Duplicate or failed payments that were charged are refunded in full.
Your legal rights
This policy does not take away any right you have under the law.
Contact us
Questions about this page, or a request about your information: info@skillsbomba.com, phone or WhatsApp +255 746 645 417, Mihama, Mwanza, Tanzania.